Banks, telecoms and fintechs are launching Urdu voice bots and IVR menus. We test them with consented regional speakers before your customers do, and report where callers are misunderstood.
When a voice bot fails, the caller presses zero, waits for an agent, or gives up.
Many callers speak Urdu with a strong regional accent, or switch to Saraiki or Punjabi.
Banking and telecom words are often said in English inside Urdu sentences.
8 kHz phone lines and background noise make it harder still.
Testing is done only on systems you own or are authorised to test.
| Area | What we measure | Example (illustrative) |
|---|---|---|
| Intent recognition | Did the bot understand what the caller wanted? | balance check routed to complaints |
| Slot capture | Amounts, dates, account types captured correctly | paanch sau captured as 5,000 |
| Accent robustness | Success rate by caller's first language | Saraiki vs Urdu callers |
| Code-switching | English banking words inside Urdu | mera card block kar dein |
| Recovery | How the bot handles misunderstanding | loops, dead ends, hand-off to agent |
No long contract. Test one model on real regional speech, then decide.
| Pilot | Scope | Price |
|---|---|---|
| Starter test | 100 utterances · 1 language · WER/CER + error classes | from $499 |
| Regional pilot | 300 utterances · up to 3 languages · full written report | from $999 |
| Custom | Your domain, hours, conditions and schedule | Quoted after scoping |
Fixed-scope pilots. You keep the report and the per-utterance results. Your test set stays private and is never resold.
Each audit ends with a written report, the failed-call recordings and a prioritised fix list. A specimen report is available on request.
Illustrative example of our format. Live consented samples publish at launch.
Fixed price, scripted regional callers, written report.